Delivery Information

Here is how your order gets from us to your door, and what to do if something goes wrong on the way.

Where we deliver

We deliver to addresses in the UK. The delivery options available for your address are shown at checkout.

Delivery costs and options

You will see every delivery option and its cost at checkout, before you enter payment details. Please check your delivery address carefully before confirming, as we send parcels to the address given at checkout.

When your order is dispatched

We dispatch orders once payment has cleared. When your order is on its way, a dispatch email is sent to the address you gave at checkout.

Tracking your parcel

Where the courier provides tracking, the link is included in your dispatch email. Some delivery services do not offer tracking. The options at checkout will help you choose if tracking matters to you.

If your parcel is late or missing

Check the tracking link first if you have one, and look around for a card from the courier or a safe-place note. If there is still no sign of it, contact us with your order number and we will look into it with the courier.

If something arrives damaged

  1. Keep the item and all of the packaging.
  2. Take clear photos of the damage and the outer box.
  3. Contact us as soon as you can with your order number and the photos.

Please do not use or consume a product from a damaged or broken seal. We will explain what happens next, and your rights for faulty or damaged goods are set out on our returns and refunds page.

Questions

For anything else about delivery, visit our help and FAQs page or send us a message.