Returns and Refunds

Not happy with something you ordered? Here is how sending it back works, in short. The full rules sit in our refund policy.

The quick version

• 30 days. You have 30 days from delivery to return any Herbalife product for a full refund.
• Opened is fine. The promise covers opened products as well as sealed ones.
• Email before posting. Write to jayneandmartinuw@gmail.com with your order number and the reason. We reply with where to send it.
• Broken or wrong item? Send us photos. Choose a refund or a replacement, and there is nothing to post back.

Who pays postage

If the fault is ours, or the product arrived faulty, we cover it. Otherwise the cost of sending a return is yours, and your original delivery charge isn't refunded. Items worth over £20 should go by tracked post.

How long refunds take

Once your parcel arrives and we have checked it, we refund the payment method you used. Your bank decides how fast it appears.

Questions about an order? See our help and FAQs or contact us.