Refund policy

Every order should leave you happy. When one doesn't, get in touch and we will put it right.

Our 30-day promise

Changed your mind about a Herbalife product you bought here? Send it back within 30 days of it reaching you and we will refund the full price. Opened tubs count as well as sealed ones, as long as the points below are met. This matches the Customer Satisfaction Guarantee Herbalife gives retail customers who buy through an authorised member.

If something arrives broken or wrong

A damaged or faulty item, or a product you didn't order, gets you a choice. We can refund you in full, or we can post a replacement. You keep the damaged goods; a few photos are all we need. Email us quickly, and include your order number with the pictures.

Starting a return

Please email jayneandmartinuw@gmail.com first. Tell us your order number and why it is coming back. Please don't post anything until we have replied. When we agree the return, we will send the address to use if one is needed.

What we need from a return

Your item must reach the post within 30 days of delivery. If you can, send it back in a state we could sell again: sealed, unmarked and with its label still on. Faulty or damaged on arrival? Contact us whatever state it is in.

Getting your money back

We check each return when it lands with us. After that, the refund goes straight back to the card or account you paid with. How long it takes to show depends on your bank or card provider.

Postage

We keep the delivery charge on the original order, except where we made a mistake or the product was faulty or damaged. Sending a return is at your cost, unless we agree otherwise with you. For anything worth more than £20, please use a tracked service.

When a refund may not apply

We can't accept requests made after the 30 days have passed. A full refund may also be refused for products that are heavily used, damaged after delivery, or sent back without contacting us first.

Any questions? Email jayneandmartinuw@gmail.com.