Help and FAQs

Answers to the questions we hear most. If yours is not here, send us a message.

Ordering

How do I pay, and is checkout secure?

Orders go through Shopify's secure checkout. The payment methods available to you are shown at checkout before you confirm anything. We never see or store your full card details.

I have not received an order confirmation email. What should I do?

Check your spam or promotions folder first, as confirmations sometimes land there. Then check the email address you entered at checkout for typos. If it still has not appeared, contact us with your name and the date you ordered.

Can I change or cancel my order after placing it?

Contact us as soon as you can with your order number and the change you need. If the order has not been dispatched, we will do what we can. Once it has arrived, our returns and refunds page explains your options.

Products and ingredients

Where can I find allergen information for a product?

Each product page has a "What's inside" section with the allergens listed on the factsheet. Recipes can change, so always check the label on the pack before you eat or drink anything. Start from the full range and open the product you are interested in.

Are your products genuine Herbalife?

Yes. We are an Independent Herbalife Member and source our products through our membership. Everything is supplied in Herbalife's own packaging.

Why do the shake nutrition figures mention milk?

Formula 1 nutrition values are usually given for the powder mixed with 250ml of semi-skimmed milk, as the label directs. Mixing with water, oat drink or full-fat milk changes the numbers. The label also lists a fortified soy option for a vegan-friendly shake.

Which products suit a vegan or vegetarian diet?

It varies by product and flavour. Check the product page and the label on pack for suitability. If a product does not state that it is vegan or vegetarian, do not assume it is.

Using the products

Can I use these products if I am pregnant, breastfeeding or under 18?

Meal replacement products are not suitable for children, or for pregnant or breastfeeding women, without medical advice. Some supplements carry their own warnings for these groups on the label. Speak to your GP or midwife before starting any of them.

I have a medical condition or take medication. Is that a problem?

It might be, and we cannot judge that for you. Speak to your GP or pharmacist before using any nutrition product. Take the label with you so they can see the ingredients.

Can I use a meal replacement shake while on a GLP-1 weight-loss injection?

Please ask your GP or the prescriber who manages your injection first. These medicines change appetite and how much you eat, so any change to your diet should be agreed with them.

How should I store an opened product?

Follow the storage instructions on the label. Most powders ask for the lid closed in a cool, dry place. Some drinks, such as aloe concentrates, need refrigerating once opened and using within a set time.

Delivery and returns

How much is delivery, and how long will it take?

The delivery options for your address and their cost appear at checkout before you pay. Our delivery page covers dispatch, tracking and what to do if a parcel arrives damaged.

Can I return a tub I have already opened?

Usually not, unless it is faulty. Sealed food and supplements that have been unsealed after delivery cannot be returned for health protection and hygiene reasons. Our returns and refunds page sets out your rights in full.

About us

Are you Herbalife?

No. We are an Independent Herbalife Member based in the UK. We sell Herbalife products but do not speak for the company. Read more on our about page.

Can you give me medical or dietary advice?

We are happy to help with product questions such as flavours, ingredients and how to prepare a shake. We are not medical professionals, so health questions belong with your GP or a registered dietitian.